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Ricoh Knowledge Base


Online support at your fingertips
Find solutions to your queries using the online Knowledge base. It's easy to use, fast and available 24 hours a day, everyday, which means your device is up and running quicker.
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Issues with Mac OS 10.7
There are currently issues with using Scan-to-SMB, Fax Folder Transmission (SMB only) & Fax Forwarding (SMB only) with Mac OS 10.7. Please read this document for more information.
*Mac 0s 10.7 (Lion) drivers issues

Contact Information


Can't find what you need?

If you can't find an answer on our Knowledge base or you need drivers or downloads not on this website please contact your local Ricoh company. They have a support team ready to help you.

CD-R/RW and DVD+RW/+R
More information about Ricoh CD-R/RW and DVD+RW/+R products can be found on the Ricoh global website
Go to Ricoh global website

Ricoh Built-in Devices
If you have a PC or laptop which contains a Ricoh manufactured chip such as those listed here ,we unfortunately cannot offer support. The drivers are produced by external parties so we suggest you contact either the manufacturer of your PC or one of the popular driver vendors.

More information on these products with can be found on the Ricoh global website.
Go to Ricoh global website

Digital Cameras
More information about Ricoh Digital Cameras can be found on the Ricoh global website
Go to Ricoh global website

Developer support
Through the Ricoh Developer ProgramTM (RiDPTM) software developers gain access to the tools, support and services needed to integrate new or existing solutions with Ricoh hardware and software products.
Go to Ricoh Developer Program (RiDP) website



* Downloads
Drivers and other files can be downloaded from the downloads section of the My-Ricoh website




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