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Privacy statement

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Privacy Statement RICOH-SUPPORT

Ricoh Europe PLC, 66 Chiltern Street, London, W1U 4AG, United Kingdom (“Ricoh”) has developed www.ricoh-support.com (“the Website”).

On the Website you can download software and documentation for this software. You can download documentation for Ricoh’s products. You can also post technical questions, make service requests and send inquiries (contact us). The Website offers access to knowledge bases regarding Ricoh products.

Ricoh recognizes the importance of the protection of personal data. Ricoh promises to respect your privacy and process your personal data in a careful and confidential manner. The data will not be processed for other purposes than the purposes specified in this Privacy Statement. All data processing shall be in accordance with this Privacy Statement and the applicable laws.

Why does Ricoh process your data?

- To respond to inquiries received via the “Contact Us” functionality.
- To respond to technical questions
- To respond to service requests
- To be able to monitor and improve the services it provides through the Website

What data does Ricoh process?

Ricoh processes the information you provide to us when posting a question or request. This means the information necessary to identify and contact you such as name, address, phone number and e-mail. Furthermore information on the machines involved and the nature of the problems is processed.
Who has access to your data?

Only Ricoh has access to all data collected through the Website. The Website automatically transfers technical questions and/or service requests to the appropriate person or persons to handle them either within the Ricoh Family Group or to an official distributor or dealer of Ricoh, Nashuatec, Rex Rotary, Gestetner, Lanier and Infotec branded products. Ricoh Family Group means Ricoh, NRG and Lanier. Ricoh Company Limited (“Ricoh Japan”) fully owns these three companies and sells its products through them on the European, African and Middle East market.

Does Ricoh transfer your data to others?

Except as stated above, your personal data is not submitted, disclosed or transferred to any other party than Ricoh.

However, please note that certain software is not available on the website. Only a hyperlink to an external third party website, such as for instance Ricoh Japan’s website, where this software is located, is provided. If you click on such hyperlink you are transferred to this third party website and any personal data that you disclose will be stored on such third party’s servers. Ricoh is not responsible for these third party websites and this privacy statement does not apply to the processing of personal data on such websites. For Ricoh Japan’s privacy policy please refer to the privacy statement on the Ricoh Japan website. By using the hyperlink to Ricoh Japan’s website and providing your personal data on that website, you agree to your data being transferred outside the European Union.

Does Ricoh use your data for Direct Marketing?

Ricoh does not use your personal data to send you any unsolicited mail regarding commercial offers or advertisements. Nor does Ricoh sell your data.

Does Ricoh use cookies on the Website?

Only session based cookies are used on the Website. These cookies will be deleted once you end your current Internet session. Ricoh uses cookies for security reasons. You are not obliged to accept cookies, however if you choose not to accept these cookies the Website will not be accessible anymore.

Where is your data stored?

Ricoh stores the data on servers located in Amsterdam, the Netherlands. These servers are owned by a processor that has agreed with Ricoh to respect the applicable privacy laws.

Is your data safe with Ricoh?

Ricoh has taken the necessary technical and organizational measures to adequately protect your data from unauthorized access and processing.

What are your rights with regards to the data?

You are not obliged to provide Ricoh with the requested data but if you do not agree to the collection of your data unfortunately Ricoh may not be able to give you support or answer your question. You have the right to request Ricoh to inform you if and what personal data relating to you Ricoh has processed. You may also request Ricoh to correct, supplement, block or delete said data totally or partially in the event that it is factually inaccurate, incomplete or irrelevant to the purpose of the processing. You may object to your data being processed or to the purpose for processing. Ricoh will undertake to comply with such requests in a timely manner. You can withdraw your declaration of consent to process your data at any time. In case you wish to withdraw your declared consent and, thus, terminate the processing of your personal data by Ricoh, a letter or an e-mail will be sufficient.  
Who can you contact?

Requests can be made (preferably in English) to: webmaster-support@ricoh-europe.com or to the following address: Ricoh Europe PLC, Customer Service and Support Division, 66 Chiltern Street, London, W1U 4AG, United Kingdom.

All data processing by Ricoh is in compliance with the applicable European privacy laws.

To ensure such compliance, Ricoh may periodically revise this Privacy Statement.

By accepting this Privacy Statement you agree to your data being processed by Ricoh as described herein.